Please note this delivery information applies only to orders placed online at www.green-walls.co.uk/shop/.
The time between order and dispatch is usually 1-2 days, please enquire if you need more information as this period is dependent on the complexity (particularly with bespoke and made to measure items) of the order. From the date of dispatch, delivery is usually 1-2 days but may be longer for bespoke items.
On occasion, if we are low on stock of an item, we may need to order in from our partner company in Switzerland and this can add a few additional days.
If your order is time-critical, please contact us and we will discuss all options with you and do all we can to meet your needs.
For all orders over £40 standard delivery costs £7.50.
For all orders over £60 delivery is free!
All delivery charges apply to UK Mainland only. Please contact us for options outside the UK Mainland.
Please note that due to Brexit, orders being delivered to Northern Ireland may be subjected to import and duty charges. The customer is responsible for paying these charges.
Clause 11 (Delivery Dates and Costs) From our Terms and Conditions
- DELIVERY DATES AND COSTS
11.1 For information on delivery options and costs, go to [www.green-walls.co.uk/delivery-information/]. You will be given available delivery options to choose from when you place your order.
11.2 We do not deliver to any address outside of the UK. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
11.3 Your order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order. We will deliver your order within 30 days of the shipping confirmation email unless otherwise agreed between you and us.
11.4 Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
11.5 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
Clause 12 (Delivery) From our Terms and Conditions
12.1 We will deliver your order to the address specified by you when you placed your order.
12.2 If no one is available to take delivery, we will follow the delivery instructions you provided to us. If we are unable to follow your delivery instructions, we will notify you by email, cancel your order and refund you the price of the Products (but not the delivery charge).
12.3 Please examine the Products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
12.4 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the Products passes to you once you have paid for them in full.